Terms
The contents of this page exist to explain our company policies and to answer any questions you may have about the way in which this company operates. If you have any specific questions regarding our company or its products and services, please contact us by E-Mail, Phone/Fax or Post as follows:

CartridgeCellar
10 Blenheim Parade
Allestree
Derby
DE22 2GP

Tel: 01332 551514 and we will try to help you. Please leave a message on the Answer Phone (outside of office hours) and we will contact you as soon as possible.
Standard call rates apply to all communications with our company.

Email:
info@cartridgecellar.co.uk

OUR GUARANTEE - RETURNS

We offer a NO QUIBBLE GUARANTEE, in addition to your statutory rights as follows. "In the unlikely event that one of our products proves faulty we will replace it at no cost to you, or refund 100% of the price you paid us (within 30 days of purchase) No Quibble!"

This Guarantee is in addition to and does NOT AFFECT your Statutory Rights.

If you wish to cancel your order for any reason (or without giving a reason) you may do so at any time from the date of placing your order, until 7 days after receipt of your order (the 7 days starts the day after you receive the goods).

Your money will be refunded in full, within 30 days of cancellation of order. All order cancellations must be notified to us by EMAIL or POST within 7 days of receiving the goods and the goods returned within 10 days of you notifying us of your intention to cancel your order.

Incorrectly Ordered Goods

Incorrectly ordered goods that are returned after the guarantee period as outlined above, will be subject to a 25% re-stocking / administration fee where applicable.

Faulty Goods

We offer a No Quibble guarantee and wil replace any faulty item within 30 days of purchase.

COMPLAINTS

In the unlikely event that our products and services do not meet your expectations please let us know and we will be happy to correct the situation. Our address and contact details are listed below. Please include your invoice number in any communications with regards to a complaint; this information will enable us to deal with the matter promptly and efficiently.

If you have any questions regarding any aspect of this web site, or suggestions about ways in which we could improve our products and service to you the customer. Please contact us either by e-mail (Please click on the email address below to send a message), phone, fax or letter, (address below). We are open from 10.00am until 5.30pm, Monday to Friday and 9.30am to 1pm on Saturday, your call will usually be answered by a human being not a machine! Outside of office hours an answer machine service is in operation at all times or you can either fax or E-Mail us at any time of the day, 7 days a week. Standard call rates apply during all communications with our company.

"We endeavour to respond to all complaints within 3 working days"

CartridgeCellar
10 Blenheim Parade
Allestree
Derby
DE22 2GP

email: info@cartridgecellar.co.uk

Your comments and feed back about this website, our products and services, enable us to listen to our customers and improve our service to them.